Frequently Asked Questions

What is a prepaid card?

It is like a debit card but it is loaded to a predefined amount and can be re-loaded as and when required. You will only be able to make purchases with the card when there are sufficient funds on your card and you will not be able to spend more than this amount.
The prepaid card works just like any other bank debit card. If you wish to buy a product or service you can use the card in person, over the internet or by using the telephone.

Does it have a credit limit?

No, it is not a credit card and carries no credit limit. You cannot spend more money than is held on the card account.

Where can I use Carercard?

Carercard is a Mastercard® prepaid card, for use wherever you see the ‘Mastercard Acceptance Mark’. This really means anywhere you would normally use a credit or debit card.

Can I draw cash using Carercard

Yes, you can withdraw cash from the ATM if you need to but we suggest this is only done if cash is absolutely necessary. There is a cost of using an ATM for cash; £0.80 in the UK and outside the UK 1% plus a fixed charge of £1.10. The daily limit for cash withdrawals is £200 (£800 in a month)

Can I use Carercard abroad?

Carercard can be used internationally wherever you see the ‘Mastercard Acceptance Mark’. There is a charge for using your card overseas of 0.6% of the amount of the transaction plus a fixed charge of £0.50. You will also be charged a foreign currency exchange fee of 3.0% of the total amount.

Are there any fees for using my card?

There is no subscription charge for Carercard during the first three months. After three months, you can continue using Carercard and pay a monthly subscription of £7, charged from the card balance, or stop. This subscription covers card transactions and general card usage, with a few exceptions see Hestian’s Terms of Service here.

Is Carercard safe and secure to use?

As with all credit and debit cards we use, every precaution needs to be taken to keep the card safe and your PIN secure. Please refer to Hestian Carercard Terms and Conditions.
Carercard is the first card designed specifically for care and for removing the risk of cash in care. It’s all about managing housekeeping spend and it’s all about carers being able to use a dedicated card in place of cash or other means of paying for housekeeping.

How do I apply?

You apply for the cards via this website, using the ‘Apply’ button. Simply complete the form.

How can I load funds onto Carercard?

The easiest way to load the card account, and at no cost, is through a direct bank transfer, from your chosen bank account. When you apply and the cards are delivered, we will email you your Carercard bank account details, so you can transfer funds. 

Can I access my account online?

Once you have applied and received your cards, each card holder can visit and register on the Carercard online portal, and review balances and transactions. The login to this portal for registered users is provided at the top of this website home page, and here

How do I get help if I have further questions about Carercard?

If you want any further information or to discuss Carercard with a member of our team, please get in touch: 0800 808 5491 (during office hours Monday to Friday 9.00 am – 5.00 pm or leave a message)